Women's mobile phone access and use: A snapshot of six states in India
Lina Sonne
#2021-033
This paper provides a snapshot of the way digitisation through mobile
phones plays out among women in India. It is based on a review of
literature, semi-structured interviews with 15 key stakeholders and 60
interviews with low-income women end-users across urban and rural
locations in six states. The paper offers a snapshot of what women's
access to, and use of phones looks like today in India. The interviews
point to increased access to mobile phones with advanced features, with
even women reporting to use basic phones being able to use applications
such as WhatsApp. Our findings suggest that nearly all women have
smartphones, have their own phone (rather than shared) and have a new
phone (as opposed to a hand-me-down). Nevertheless, women remain
constrained in the location and the type of use. Women primarily use the
phone at home to avoid raising suspicion or gossip. A majority of
respondents reported calling and receiving calls on a daily or weekly
basis. When it came to messaging services, WhatsApp had overtaken
conventional SMS. Women additionally use the phone for entertainment,
for seeking out information, and for mobile payments. Very few women
said their phones were monitored. Some respondents noted that they have
serious concerns about the risk of harassment online, primarily through
random calls. While women are able to operate their phones for every-day
purposes, they struggle with adequate digital literacy when it comes to
advanced features. There was little difference in the way women use
their phones across rural-urban locations and across the six states.
Keywords: Gender and technology, Inclusive digitisation, Mobile phone
access, Digital economy, Digital society
JEL Classification: O33, O35, O17