Enterprise Systems and Innovations

Benjamin Engelstätter, Centre for European Economic Research

This paper analyzes the relationship between the three main enterprise systems (Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM)) and firms’ innovational performance for process as well as product innovations. Using German firm-level data and a two part model, the results reveal that SCM systems foster the firms’ likelihood of becoming a potential process innovator. In addition, ERP systems increase the number of process innovations a firm realizes. These results do not only emerge for the short-run of two years or less but remain also stable in the medium-run
of two to four years. Concerning product innovational performance, only CRM systems increase the firms’ likelihood to acquire product
innovations, although the impact emerges for the short-run and vanishes if the medium-run perspective is taken into account.

About the speaker
Benjamin Engelstätter studied economics with the focus on econometrics and statistics at the Christian-Albrechts-University of Kiel. He wrote his diploma thesis at the Research Centre of the Deutsche Bundesbank. Since July 2007 he has been working for the Research Group Information and Communication Technologies at the Centre for European Economic Research (ZEW). His main fields of research include the effects of the usage of different information and communication technologies, in particular those of enterprise systems, on firm performance and innovation activities.

Date: 22 April 2010

Time: 16:00 - 17:00  CEST